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Privacy Policy

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Last Updated: 16th March 20251. IntroductionPoitevins Bed & Breakfast ("Poitevins", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, make a booking, or stay at our property.By using our services, you consent to the practices described in this Privacy Policy.
2. Information We CollectWe collect personal data that you voluntarily provide when making a booking, communicating with us, or using our services. This may include:
  • Personal Information: Full name, address, phone number, email address, and ID verification details (if required by French law).
  • Booking Details: Check-in/check-out dates, room preferences, payment information.
  • Payment Data: Credit/debit card details (processed securely via third-party payment providers, we do not store payment details).
  • Communication Data: Emails, phone calls, or messages you send us.
  • Website Usage Data: IP address, browser type, and cookies to improve user experience (see Section 7 on Cookies).
  • Special Requests: Any additional information you provide, such as dietary requirements or accessibility needs.
We do not collect sensitive personal data unless required by law or explicitly provided by you for special arrangements.
3. How We Use Your InformationWe use your personal data for the following purposes:
  • Booking and Payment Processing: To confirm reservations, process payments, and send booking confirmations.
  • Customer Service: To respond to inquiries and provide support before, during, and after your stay.
  • Legal & Regulatory Compliance: To comply with French legal requirements, including guest registration.
  • Marketing Communications: To send promotional emails about offers, events, or updates (only if you opt-in).
  • Property Management: To facilitate check-in, housekeeping, and guest safety.
  • Website Improvements: To enhance user experience, improve our services, and analyze visitor trends.
4. Legal Basis for ProcessingUnder the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:
  • Contractual Obligation: To fulfill a booking request and provide accommodation services.
  • Legal Compliance: To adhere to French laws governing guest accommodations.
  • Legitimate Interest: For customer support, service improvements, and fraud prevention.
  • Consent: For optional marketing communications, which you may opt out of at any time.
5. Data Sharing & Third PartiesWe respect your privacy and do not sell or rent personal data to third parties. However, we may share your data with:
  • Payment Providers: Secure third-party services for payment processing.
  • Legal Authorities: If required by French law for guest registration or regulatory compliance.
  • IT & Security Providers: To maintain our website security and reservation system.
  • Marketing & Communication Tools: If you have opted in for promotional emails.
All third parties handling your data must comply with GDPR and strict data protection measures.
6. Data RetentionWe retain personal data for the minimum period necessary to fulfill our obligations:
  • Booking & Payment Records: Kept for 5 years as required by French financial regulations.
  • Guest Registration Data: Retained for 6 months per French hospitality laws.
  • Marketing Data: Retained until you unsubscribe.
  • General Inquiries: Retained for 12 months for customer service follow-ups.
Once data is no longer required, it is securely deleted or anonymized.
7. Cookies & Website TrackingPoitevins' website uses cookies to improve user experience and analyze website traffic. Cookies may include:
  • Essential Cookies: Required for website functionality.
  • Analytical Cookies: Used to track visitor interactions (e.g., Google Analytics).
  • Marketing Cookies: Used for advertising and promotional content (only if consented to).
You can adjust cookie preferences in your browser settings or opt out via our cookie banner.
8. Your Rights Under GDPRAs a resident of the EU/EEA, you have the following rights under GDPR:
  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data (subject to legal obligations).
  • Right to Restrict Processing: Limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 10.
9. Data Security MeasuresWe implement strict security measures to protect personal data, including:
  • Encrypted Payment Transactions via third-party processors.
  • Secure Database Storage with access restrictions.
  • Regular Security Audits to ensure compliance with GDPR and French regulations.
  • Strict Access Controls limiting who can view guest data.
Despite these measures, no online transmission is 100% secure, and we encourage guests to take precautions when sharing personal data online.
10. Contact InformationFor any questions regarding this Privacy Policy or to exercise your rights, please contact:📍 Poitevins, 88 Route Du Bourg, St. Astier De Duras, Lot-et-Garonne, 47120, France📧 [email protected]📞 +44 7772849878We aim to respond to privacy-related requests within 30 days in accordance with GDPR.
11. Updates to This Privacy PolicyWe may update this Privacy Policy periodically to reflect changes in laws, regulations, or business practices. We will notify guests of significant changes via email or our website.By continuing to use our services after updates, you agree to the revised policy.